Terms of Service (User Agreement)
Acceptance of Terms
By accessing or using MyCityPulse websites, applications, or services (collectively, the Service), you agree to these Terms of Service and the policies referenced within them, including the Privacy Policy, Payments & Subscription Terms, and Content Policy (C-RAD).
If you do not agree with these Terms, you should not use the Service.
MyCityPulse is operated by Pinwilz, Inc., a company based in the United States.
Eligibility
Accounts are intended for users 13 years of age or older.
MyCityPulse maintains a community environment intended to be appropriate for a broad public audience. For privacy compliance reasons, we do not knowingly create accounts for children under the age of 13.
You agree to:
• provide accurate information when creating an account
• maintain the security of your login credentials
• accept responsibility for activity conducted through your account
Locality & Home City Requirement
MyCityPulse is designed to support local community activity. Content posted on the platform must be relevant to the selected city or coverage area.
When creating an account or publishing content, you will be required to set a Home City, which must represent the city or regional area where you live, operate a business, or maintain a verifiable presence.
Once selected, your account is associated with that Home City for publishing purposes.
Users may not freely change their Home City. If relocation occurs, verification may be required before a change can be approved.
If a user wishes to participate in multiple cities, separate accounts may be required.
Businesses may only list in cities where they maintain a physical presence, office, location, or authorized representative.
MyCityPulse may request verification for certain listings or accounts. Verification methods may include address confirmation, utility documentation, business registration records, or other reasonable proof.
Content that is unrelated to the declared Home City may be removed.
This policy supports MyCityPulse’s Local First mission, helping ensure users find relevant community information rather than spam or unrelated content.
Community Conduct & Content Standards
All content published on MyCityPulse must comply with the platform’s Content Policy (C-RAD).
At the current stage of the platform, only content rated E (Everyone) is permitted to be published.
Content that violates platform standards may be:
• rejected prior to publishing
• removed after publication
• subject to moderation review
Accounts that repeatedly violate platform policies may be suspended or terminated.
User Content License
When you submit content to MyCityPulse—including text, images, videos, logos, or other materials—you grant MyCityPulse a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute that content as necessary to operate and promote the Service.
You retain ownership of your content.
You represent that you have the necessary rights to publish the content you submit.
Platform Ownership
The MyCityPulse platform, including its software, systems, design, branding, and trademarks, are owned by Pinwilz, Inc. or its licensors.
Users may not:
• copy platform content without permission
• scrape or harvest data from the Service
• reverse engineer the platform or its systems
The official MyCityPulse website operates under the domain:
mycitypulse.us
MyCityPulse is not affiliated with other organizations using the terms “CityPulse” or “City Pulse” on unrelated domains.
Third-Party Services & Payments
Certain features of the platform may rely on third-party services.
Payments may be processed by third-party providers such as Stripe or PayPal. MyCityPulse does not store full payment card information on its servers.
Use of third-party services is subject to the policies of those providers.
Marketplace Disclaimer
MyCityPulse provides a platform where users may publish listings, services, events, and community information.
MyCityPulse does not participate in transactions between users and does not guarantee the accuracy, safety, legality, or quality of any listing or service.
Users are responsible for evaluating and interacting with other parties at their own discretion. This includes communication initiated through platform tools such as the Zap System.
SMS Communications
By providing your mobile phone number and choosing to receive text messages, you consent to receive SMS notifications from MyCityPulse related to your account and activities.
These messages may include:
Account verification codes
Password reset requests
Event reminders
Team schedule updates
Order or marketplace notifications
Customer service communications
Other transactional notifications you have requested
Message frequency varies based on your activity.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not required to use all features of MyCityPulse.
ZAP Communication System
MyCityPulse provides a communication feature referred to as “Zap” (the “Zap System”), which allows users to initiate contact with other users, listings, or entities on the platform without directly exposing personal contact information.
By using the Zap System, you acknowledge and agree to the following:
1. Relay-Based Communication
The Zap System is a message relay service. Messages sent through the platform:
- Are transmitted through MyCityPulse systems
- May be stored, processed, and routed by the platform
- May be delivered via email or other communication channels on behalf of the sender
MyCityPulse does not guarantee direct delivery to the recipient and does not guarantee response.
2. No Expectation of Privacy or Confidentiality
While MyCityPulse takes reasonable measures to protect user information, users acknowledge that:
- Messages sent through the Zap System are not private communications
- Messages may be stored, logged, reviewed, or processed for operational, security, moderation, or legal purposes
- Users should not transmit sensitive, confidential, or legally protected information through the Zap System
3. Identity Masking and Contact Protection
The Zap System is designed to protect user contact information. As such:
- Direct email addresses, phone numbers, or other contact details may be hidden or replaced
- Recipients may not receive the sender’s actual contact information unless voluntarily provided within the message content
- MyCityPulse may use anonymized or relay-based identifiers to facilitate communication
4. User Responsibility and Conduct
Users are solely responsible for all messages sent through the Zap System.
You agree NOT to use the Zap System to:
- Send spam, unsolicited promotions, or repetitive messages
- Harass, threaten, or abuse other users
- Transmit false, misleading, or fraudulent information
- Attempt to bypass or reverse-engineer the communication system
- Collect or harvest personal information from other users
Violation of these terms may result in suspension or permanent removal from the platform.
5. No Guarantees of Delivery or Availability
MyCityPulse makes no guarantees that:
- Messages will be delivered successfully
- Messages will be received, read, or responded to
- The Zap System will be available at all times
The platform reserves the right to:
- Delay, filter, or block messages
- Disable messaging features at any time
- Limit usage based on system rules or abuse detection
6. Platform as Intermediary Only
MyCityPulse acts solely as a technical intermediary for communication.
The platform:
- Does not verify the accuracy of messages sent between users
- Does not endorse, validate, or guarantee any communication
- Is not responsible for any agreements, transactions, or outcomes resulting from communication initiated through the Zap System
All interactions are strictly between the involved parties.
7. Monitoring and Enforcement
MyCityPulse reserves the right, but not the obligation, to:
- Monitor messages for abuse, spam, or policy violations
- Review conversations in response to user reports
- Take enforcement action, including message blocking, account restriction, or removal
8. Limitation of Liability
Under no circumstances shall MyCityPulse be liable for:
- Any damages resulting from communication between users
- Misrepresentation, fraud, or misconduct by any user
- Failure of message delivery or system availability
- Any reliance on information received through the Zap System
Use of the Zap System is at your own risk.
Disclaimers
The Service is provided “as is” and “as available.”
MyCityPulse makes no warranties regarding:
• availability of the platform
• accuracy of user-generated content
• reliability of services posted by users
• uninterrupted access to the Service
• communications between users, including messages sent through platform systems
Limitation of Liability
To the maximum extent permitted by law, MyCityPulse shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Service.
Total liability for any claim related to the Service will not exceed the greater of $100 or the amount paid to MyCityPulse in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless MyCityPulse, Pinwilz, Inc., its owners, employees, and affiliates from claims arising from:
• your content
• your use of the Service
• violation of these Terms
• violation of applicable laws
Account Suspension & Termination
MyCityPulse reserves the right to remove content or suspend accounts that violate platform rules or applicable laws.
Users may discontinue use of the Service at any time.
Governing Law & Dispute Resolution
These Terms are governed by the laws of North Carolina, United States.
Disputes arising from these Terms will be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Guilford County, North Carolina, except where small-claims court jurisdiction applies.
Users agree to waive participation in class action lawsuits.
Updates to These Terms
MyCityPulse may update these Terms periodically.
When significant changes occur, the updated version will be posted with a revised effective date and users may be notified through platform notices.
Continued use of the Service after updates constitutes acceptance of the revised Terms.
Contact
If you have questions regarding these Terms, please use the Contact page or in-platform communication tools (including the Zap system) available on the MyCityPulse website.